Returns & Refunds

Request a return within 30 days of delivery by emailing ino@dietoys.shop. Items must be unused and retain original tags. Contact us before sending a return.

Customers pay return shipping for non-defective items. We cover return shipping for defective or incorrectly supplied items.

Refunds are issued to the original payment method within 7 business days after the returned item is inspected and accepted.

Return address: RM 12, 3/F BLK G KWAI SHING IND BLDG (STAGE 2), 42-46 TAI LIN PAI RD, KWAI CHUNG, NT, HONG KONG. These terms do not limit applicable statutory rights.